Refund & Returns Policy

Refunds & Returns Policy

Effective Date: April 17, 2024

Thank you for shopping at Coat of Faith! We want you to be completely satisfied with your purchase, and we understand that sometimes a return or exchange may be necessary. Please read our Refunds & Returns Policy carefully to understand how we process returns and refunds.

  1. Eligibility

We accept returns and exchanges for physical products purchased directly from our website, www.coatoffaith.co.za. To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as received.
  • The item must be returned within 7 days of the original purchase date.
  • The item must be accompanied by proof of purchase (order number or receipt).
  1. Initiation of Return

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at wecare@coatoffaith.co.za within [number] days of receiving your order to request a return authorization.
  • Provide your order number and the reason for the return or exchange.
  • Our customer support team will provide you with further instructions on how to return the item.
  1. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping method to ensure safe and timely delivery of your return.

  1. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within [number] days. Please note that it may take some time for the refund to appear in your account, depending on your financial institution.

  1. Exchanges

If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team. Exchanges are subject to product availability. If the requested exchange item is not available, we will issue a refund for the returned item.

  1. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Items marked as final sale or clearance
  • Personalized or customized items
  • Items that have been worn, used, or damaged by the customer
  1. Contact Us

If you have any questions or concerns about our Refunds & Returns Policy, please contact our customer support team at wecare@coatoffaith.co.za. We are here to assist you and ensure a smooth shopping experience.